Refund and Returns Policy
Refund and Returns Policy
At Karl Kani Store, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be able to return your item subject to the terms outlined below.
Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item should be unused, unworn, and in its original condition. Products should be returned with their original packaging, labels, and any included accessories.
Items That Cannot Be Returned
Certain products may not be eligible for return, including items that:
- Have been worn, washed, or damaged
- Are missing original tags or packaging
- Show signs of use or alteration
- Are returned after the applicable return period
For hygiene reasons, certain products may also be excluded from returns where applicable.
How to Request a Return
To start a return, please contact our customer support team at:
Email: info@karlkanistore.store
Please include your order number, the product you wish to return, and the reason for your return. Our team will provide you with the next steps and return instructions.
Please do not send an item back before contacting our support team, as this may delay the processing of your return.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
We recommend using a trackable shipping service when returning an item, as Karl Kani Store cannot be responsible for returns that are lost during transit.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be processed to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@karlkanistore.store.
Please provide your order number and clear photos of the item so that our team can review the issue and assist you with the appropriate solution.
Exchanges
If you would like to exchange an item for another size or product, please contact our support team first. Exchange availability may depend on stock.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@karlkanistore.store. Cancellation requests cannot always be guaranteed once an order has been processed or shipped.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact:
Karl Kani Store
Email: info@karlkanistore.store
Website: karlkanistore.de
We recommend checking this page before returning any product to ensure you follow the latest return and refund requirements.